When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.
Our services include:
- Personal training
- Group fitness classes
- Yoga and pilates
- Basketball coaching
- Running coaching
- Boxing coaching
INFORMATION THAT FITNESS IMAGE COLLECTS
We want you to understand the types of information we collect as you use our services.
We collect information to provide better services to all our users – from contacting you quickly about updates or setting up billing easily. The information Fitness Image collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.
When you have signed up to one of our services, you’ll have the option to pay by bank transfer, cash, or direct debit. Direct debit is preferred because It lowers administration for you and us. We use a third party software called Ezi Debit to collect payment information for services.
Things that you provide us.
When you fill out the form to enquire on our website, you provide us with personal information that includes your name, email address, and possibly your phone number. This information is use to contact you quickly and provide updates about your current service or the service you are shopping for.
We also collect the content that we collect or receive from you when using our services. This includes things such as email you write and receive, photos and videos that we take, docs and spreadsheets that we create for recording progress tracking information about general health and fitness.
Maintain & improve our services.
We also use your information to ensure that our services are working as intended, such as tracking our trainers to measure their performance and customer service ability. Or troubleshooting issues that you report to us. And we use your information to make improvements to our services – for example, understanding which areas of our service are receiving complaints or advice, which helps us improve customer service and features of our fitness services.
We use data for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise service and product design. And we also use data about the ads that you interact with to help advertisers understand the performance of their ad campaigns. We use a variety of tools to do this, including Cloud flare analytics.
Communicate with you.
We use information that we collect, such as your email address and phone number, to interact with you directly. For example, we may send you an email to update you on the availability of our service. Or we may let you know about upcoming changes or improvements to our services. And if you contact Fitness Image, we’ll keep a record of your request in order to help solve any issues you might be facing.
Protect Fitness Image, our users and the public.
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks and technical issues that could harm Fitness Image, our users or the public.
We use different technologies to process your information for these purposes. We use automated systems that analyse your content to provide you with things like customised search results, personalised ads or other features tailored to how you use our services. And we analyse your content to help us detect abuse such as spam, malware, and illegal content.
We may combine the information we collect among our services and across your devices for the purposes described above. For example, if you interact with our website, you might see an ad for personal training on another site.
YOUR PRIVACY CONTROLS
You have choices regarding the information we collect and how it’s used.
Manage the personal information we have about you by contacting us.
Information we may have about you might include:
- Phone number
- Email address
- Written and private
Managing, reviewing, deleting, and updating your information.
You can update or remove the information as outline above by contacting us. You have the option to completely delete all data that we have collected.
KEEPING YOUR INFORMATION SECURE
We build security into our services to protect your information.
All Fitness Image services and products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and Fitness Image from unauthorised access, alteration, disclosure or destruction of information we hold, including:
- We use encryption to keep your data private while in transit
- We review our information collection, storage and processing practices, including physical security measures, to prevent unauthorised access to our systems
- We restrict access to personal information to Fitness Image employees, contractors and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
EXPORTING & DELETING YOUR INFORMATION
You can export a copy of your information or delete it from your Fitness Image account at any time.
You can export a copy of content in your Fitness Image account if you want to back it up or use it with another service outside of Fitness Image, or for record keeping.
To delete your information, you can:
RETAINING YOUR INFORMATION
We retain the data that we collect for different periods of time depending on what it is, and how we use it.
- Other data is deleted or anonymised automatically after a set period of time, such as advertising data in server logs.
- And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.
When Fitness Image shares your information.
We do not share your personal information with companies, organisations or individuals outside of Google except in the following cases:
With your consent
We’ll share personal information outside of Fitness Image when we have your consent. For example, if we take a photo or video of you doing an exercise, we will ask for your verbal permission to post it to social media sites. We’ll ask for your explicit consent to share any sensitive personal information.
For legal reasons.
We will share personal information outside of Fitness Image if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent or otherwise address fraud, security or technical issues.
- Protect against harm to the rights, property or safety of Google, our users or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners – such as publishers, advertisers and developers. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.
COMPLIANCE & COOPERATION WITH REGULATORS
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
ABOUT THIS POLICY
When this policy applies.
Changes to this policy